Steps to take at time of delivery to protect against loss or damage.
* Verify count –
make sure you are receiving as many cartons as are listed on the delivery.
If any shortage is discovered, note exactly how many cartons are short on the
carrier’s delivery receipt and have the driver note the shortage on your copy.
* Carefully examine each carton for damage –
if damage is visible, note this fact on the delivery receipt and please be specific
with your notations (for example, cartons crushed or carton has a hole in it). If the
cartons are severely damaged, do not accept the shipment. The customer has a right
to accept partial shipments and refuse the remainder damaged units. If a carton
has appearances that contents inside may possibly be damaged, insist that it be
opened right at that time, and both you and the driver should make a joint
inspection of the contents. Any such concealed damage should likewise be
noted on the delivery receipt and on your copy. Be sure to retain your copy.
EcoDallas should be advised immediately.
* Immediately after delivery, open all cartons and inspect for concealed damage –
even though the driver has already left, all cartons should immediately be
opened and the contents inspected for possible concealed damage. EcoDallas
will not accept responsibility for cartons not opened within 15 days from delivery.
Steps to take when visible or concealed damage is discovered
* Retain damaged items –
not only must damaged items be held at the point where received, but the
cartons and all inner packing materials must be held until an inspection
is made by a carrier inspector.
* Report concealed damage to EcoDallas immediately –
Upon the discovery of damage of the contents of a shipping containers that could not
have been determined at time ofdelivery. Failure to report damages within 10
days will effect replacements of the damaged merchandise and the outcome of the claim.
* Document all your correspondence in writing.
If possible please provide pictures of damaged containers as well as the
contents in the containers. This documentation will enable EcoDallas
to settle the claims more efficiently and rapidly.
Steps to take when carrier makes inspection of damaged items
* Have damaged items in receiving area –
make certain the damaged items have not been moved from the receiving
area prior to discovery of the damage. Allow inspector to inspect damaged items,
cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt –
it will be needed as a supporting document when claim is filed.
* After inspector fills out inspection report, carefully read it before signing –
if you do not agree with any facts or conclusions made by the inspector on the report,
do not sign it. Unless repairs will be completely satisfactory, be sure the inspector
requests replacement on the inspection report.
* Forward your copy of the inspection report and delivery receipt to EcoDallas
and a freight claim will be filed on your behalf. Should you choose to do so,
you may file your own claim. EcoDallas will take no responsibility
should your claim be declined.
Steps to take after inspection has been made
The damaged merchandise must be held in original cartons. EcoDallas will advise
you of the disposition of the damaged unit when the claim is settled. The customer
must make the product available for salvage pick up.